Helen Woodward Animal Center
  • Rancho Santa Fe, CA, USA
  • $13.25
  • Hourly
  • Part Time

Part Time (3 days per week- 21 hours)


Provide high quality customer service to Education department clients and all other visitors at all times. Effectively communicate Center policies and procedures to the public in a positive manner.  Promptly respond to all communications, including face to face contacts, phone calls, email, voice mail, written communications and faxes. Coordinate Education programs with client schedules, creatively scheduling multiple on-site and off-site programs and sending out the waiver before programs and evaluation after programs. Administrative duties also include overseeing program accounting and revenue with accuracy and timeliness, maintaining electronic and hardcopy files accurately and completely, and completing and promptly filing all required materials. Stay knowledgeable and current on all Education programs and assist with the marketing of them and preparation of them around normal duties. During camp, responsibilities also include assisting with camp operations and campers' behavioral issues. Attend to the safety and well-being of animals and guests at all times. Keep current in knowledge about domestic and wild animals, the natural environment and other related topics in humane education. Maintain compliance with Center policies and procedures. Perform all duties in accordance with established Center safety standards. Participate in Center activities and events as required. Complete other assignments as required. Represent the Center's standards of professionalism.

In addition to the duties listed above, the Center expects the following of each employee:  adheres to Center policies and procedures; works in a safe manner; acts as a role model within and outside the Center; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about department issues; demonstrates efficient time management and prioritizes workload; consistently reports to work on time prepared to perform duties of the position; meets department productivity standards; participates in Center events as needed or required; and completes other duties as assigned.


High school degree or equivalent required.  One year previous customer service experience preferred.  Must possess excellent verbal and written communication skills along with a high level of attention to detail. Must be computer literate. Experience working with children and adults in a group setting preferred. Excellent planning, organizational, prioritizing, and time management skills. Must possess strong interpersonal and customer service skills along with professionalism, courtesy, tact and sound judgment. Ability to work well under pressure and handle multiple tasks simultaneously. Creative conflict-solving skills necessary. Ability to use positive techniques for handling disruptive people of any age. Valid CA driver's license and good driving record. 

Employee must demonstrate ability to work effectively with others (including co-workers, customers, and others) by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; and addressing problems and issues constructively to find mutually acceptable and practical business solutions.

Employee must demonstrate regular and consistent attendance and punctuality.

As this position may require driving duties, employee must possess a valid CA Driver's License.  Employee must complete a Driver Information Form and provide a recent DMV Driving Record Report to be kept on file, as well as proof of insurance; employment contingent upon the completion and acceptance of this form.


Helen Woodward Animal Center
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