Helen Woodward Animal Center
  • Rancho Santa Fe, CA, USA
  • 12.25
  • Hourly
  • Full Time

DESCRIPTION OF DUTIES FOR CUSTOMER SERVICE RECEPTIONIST:

Provide quality customer service to clients and all other visitors at all times. Effectively communicate hospital and Center policies and procedures to the public in a positive manner. Maintain excellent record keeping at the front desk. Make appointments for clients to see a veterinarian using appropriate communication with clients in person and over the phone. Promptly respond to all communications, including face to face contacts, phone calls, email, voicemail, written communications and faxes. Utilize computer database program to process appointments requests and maintain client and animal records. Maintain professional contact with veterinarians and other service providers in order to obtain complete animal records, including medical and vaccine history. Complete daily reports and procedures. Ability to accurately handle monetary transactions at check out and for retail purchases. Keep the front desk and office area clean and organized. Communicate needs, issues, to Hospital Operations Lead on a daily basis. Report urgent customer service or personnel issues to Hospital Operations Lead, Hospital Manager, or Chief Veterinarian immediately. Maintain compliance with Center policies and procedures including departmental, safety, and personnel policies.  Assist fellow employees and other departments as needed.  Follow safety and sanitation policies throughout facility in order to maintain Center standards of excellence. Maintain compliance with Center policies and procedures.  Participate in Center activities and events as required.  Complete other assignments as required.  Represent Center standards of professionalism.

In addition to the duties listed above, the Center expects the following of each employee:  adheres to HWAC policies and procedures; works in a safe manner; acts as a role model within and outside the Center; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about department issues; demonstrates efficient time management and prioritizes workload; consistently reports to work on time prepared to perform duties of the position; meets department productivity standards; participates in HWAC events as needed or required; and completes other duties as assigned.

POSITION REQUIREMENTS FOR CUSTOMER SERVICE RECEPTIONIST:

The following is not intended to be a comprehensive list of the essential functions of this position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position.  The employee must be able to perform the following tasks, among others:

Minimum 6 months receptionist experience including multi-line phones or other customer service experience preferred.  Basic computer knowledge required.  Must possess professionalism, courtesy, tact, and sound judgment.  Must have good verbal and written communication, customer service, and prioritization skills.  Must be detail oriented and organized.  Able to work and participate in both a team and self-directed environment.  Must be able to work closely with animal (dog, cat, exotics) hair/dander.  Experience with dogs and cats preferred.

Employee must demonstrate ability to work effectively with others (including co-workers, customers, and others) by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; and addressing problems and issues constructively to find mutually acceptable and practical business solutions.

Employee must demonstrate regular and consistent attendance and punctuality

Helen Woodward Animal Center
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