Helen Woodward Animal Center
  • Rancho Santa Fe, CA, USA
  • 16.00
  • Hourly
  • Full Time

Full Time


Provide exceptional customer service to all donors and shoppers to ensure the absolute best customer experience.  Run the Sales floor on Mondays in the absence of the Resale Shop Manager. This includes opening and closing procedures and ringing sales as needed. Merchandise new donations onto the selling floor. Train and work with Sales Associate Volunteers on cash register, customer service, floor recovery and donation intake procedures. Train volunteers to sort, price and tag donations to the standards of the Resale Shop Manager. Help with the assessment of the value of items donated including antiques, art, china, silver and other potentially valuable articles. Ensure that the shop is kept clean and neat.  

Maintain compliance with HWAC policies and procedures.  Perform all duties in accordance with established Center safety standards.  Participate in Center activities and events as required.  Complete other assignments as required.  Represent HWAC standards of professionalism.

In addition to the duties listed above, the Center expects the following of each employee:  adheres to HWAC policies and procedures; works in a safe manner; acts as a role model within and outside the Center; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with manager about department issues; demonstrates efficient time management and prioritizes workload; consistently reports to work on time prepared to perform duties of the position; meets department productivity standards; participates in HWAC events as needed or required; and completes other duties as assigned.


The following is not intended to be a comprehensive list of the essential functions of this position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position.  The employee must be able to perform the following tasks, among others:

Must have a strong sales background as well as extensive merchandising experience in home decor. High school diploma, some college preferred plus at least six months supervisory experience. Retail experience preferred as well as good public relations skills. Must have strong organizational skills. Must be punctual and reliable; able to manage own time and function independently in an unstructured environment with minimum supervision. Must also possess leadership skills and the ability to train volunteers. Must be able to lift and carry up to 40 pounds unassisted.  Working knowledge of Windows and Word required.  Must be able to balance many tasks and be flexible in prioritizing workload.  Should possess strong verbal and written communication skills.  This position requires a great deal of standing, walking and kneeling, reaching, stooping and bending.  The person in this position needs to be able to lift and carry at least 40 pounds as he/she will be packing, unpacking and otherwise moving around a wide variety of boxes, bags, furniture and household items as well as other items donated to the shop.  Good vision and manual dexterity is required for inspecting and sorting goods for display and sale.  This person works with and others nearly all the time.  This includes shop customers, volunteers, community service workers and HWAC employees.  There will be frequent interruptions.  Working conditions include being around and handling dusty, sometimes soiled and dirty clothing, furniture and other household items.  The store is typical of a small retail facility and is air-conditioned and heated.

Employee must demonstrate ability to work effectively with others (including co-workers, customers, and others) by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; and addressing problems and issues constructively to find mutually acceptable and practical business solutions.

Employee must demonstrate regular and consistent attendance and punctuality.

As this position may require occasional driving duties, employee must possess a valid Driver's License.  Employee must complete a Driver Information Form and provide a recent DMV Driving Record Report to be kept on file, as well as proof of insurance.

Helen Woodward Animal Center
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